- Hello @United, need help with Premier Exec Gold traveler, traveling in 005 CO ticket, we can't exchange return? #
- A client in biz class bought tkts on CO, now on revalidated UA flights, he wants change return. We can't do even exchange. #United #
- Based on the tweets in @United queue, lots of unhappy travel agents and Premier members. #United #merger #
- Still waiting for response from @United, need to do partially-used intl even exchange of CO ticket to UA, orig issued 02MAR12 #
- #United merger not as smooth as NW/DL merger. We could exch NW tickets for DL for months after cutover, and on DL website after that. #
- #United "solution" is to refund CO tickets *with a waiver* less any change fee, issue new fare on UA. On round trip partial used tickets? #
- A waiver means sitting on hold for hours. Need better solution, @United. Need blanket waiver code and ability to exch CO tkts to UA #
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