[kml_flashembed movie="http://www.youtube.com/v/QJ-CqT5orEI" width="425" height="344" wmode="transparent" /] This card was waiting for me when I got home – THANKS, DEBBIE!!! I love it! It was a really early start – I had to be in the office by 7am as I’d switched shifts with someone. And it was my birthday, and it was my day to keep an eye on queues and emails, but of course we were short 2 agents and we had lots of calls, so forget keeping and eye on emails and queues. In the middle of all the chaos, some pretty flowers arrived at my desk, courtesy…