There are a number of my co-workers that need to be reminded how to properly take a phone message:
- Send an email.Â
- Â Send an email. Don’t get up, scribble an illegible message with no date or time, walk all the way over here and drop it on my desk where I won’t see it and it gets covered up.
- Â Put that little pink pad/tiny little sticky note/random torn-off scrap of paper away; send an email.
It really irks when someone calls repeatedly – if I don’t answer, either I’m on a call or away from my desk. And then they walk over and hover anxiously at my elbow until I’m off the call or can put someone on hold to inquire.
90% of the time, it’s a routine call that anyone can handle, it’s not a crisis. The times when I come and stand at another agent’s desk are when they’ve got control of a record that I need to ticket because someone’s standing at the gate screaming their head off. I don’t hover for “so-and-so wants to talk to you because you helped them before” or “They asked for you, I don’t know why.”
It is to sigh.
