It’s been another busy week for me – not in physically running around… no, wait, there was some of that – or in being cold all the time (just most of the time). At work, they’ve implemented a pretty much required cross-train, cross-skilled policy, and basically with next to no training we’re taking “online” calls – these are calls in regard to existing reservations that were booked using the various online booking tools we have for corporate clients. So they occasionally require a little human intervention in the case of cancellations and changes. In some ways, I actually like talking…