My husband David has been saying this for years: if he could only give his "geek code" when calling Dell for customer service, so that he immediately gets transferred "up the line" to a higher level tech service representative from the get-go. 

Dell considers dividing support for geeks, grandmas | Chicago Tribune

Dell Inc., sued earlier this week by the New York attorney general for its sales and service practices, is considering creating dedicated support teams that would focus on customers with different computer skills.

Customers are being asked to vote on the idea of separate service for "geeks to grandmas," Round Rock, Texas-based Dell said today on IdeaStorm, a site started by Chief Executive Officer Michael Dell in February to solicit ideas.

Dell lost the personal-computer market lead last year to Hewlett-Packard Co. in part by alienating U.S. consumers with poor service. Customers complained of long telephone wait times and of being transferred among technicians who failed to resolve their problems. The dedicated service is one of three ideas Dick Hunter, head of customer support, is asking users to vote on.

There's a reason that some people call 'em "Dull," you know. Good computers, dud techs who won't transfer you up to at least Tier Two support, until they've exhausted themselves reading you the troubleshoot scripts.