• Geek Out!

    They stole David’s idea!

    My husband David has been saying this for years: if he could only give his "geek code" when calling Dell for customer service, so that he immediately gets transferred "up the line" to a higher level tech service representative from the get-go.  Dell considers dividing support for geeks, grandmas | Chicago Tribune Dell Inc., sued earlier this week by the New York attorney general for its sales and service practices, is considering creating dedicated support teams that would focus on customers with different computer skills. Customers are being asked to vote on the idea of separate service for "geeks to…