It always amuses me no end when I’m going through the error queues and come across a record where someone is carrying on an argument in the quality control remarks.
In this case, someone was trying to get the quality control program to package up some paper tickets and send them to the address in the reservation. As the packaging people are known to read the quality control remarks, the agent thought they had to send the record to the QC program for the packagers to “see” the updated remarks. This is not the case, however. Only the faithful computer program was reading and responding to the agent’s concerned and rather testy remarks:
Q‡PLSE SEND TKT TO ADDRESS IN PNR.
Q‡23AUG/0107P/TKT-PNR ALREADY TICKETED
Q‡I KNOW TKT ALREADY ISSUED IS THERE A TRACKING NBR AND IF
Q‡SO WHAT ADDRESS WAS IT SENT TO. HAD HOLD FOR ADD IN Q CROSS
Q‡LINE SEE 176. PLSE UPDATE PNR WITH DLV INFO
Q‡23AUG/0330P/TKT-PNR ALREADY TICKETED
I called the packagers and advised them to look at the record, and they took care of it. The agent didn’t know that the often-overlooked human element was required in this specific case.
Humans are overhead.