When the job change was first broached to me, I was assured that if I took on the international agent task (in addition to the others) I wouldn’t also be asked to take domestic calls. I chuckled then and said “Oh, I think in the real world I’ll be taking some domestic calls.” My team leader was quick to reassure me I wouldn’t. I chuckled again and said “Come on, when it gets tough you know you’re going to ask.”
Monday was her first day back from vacation, and it was a tough day with long hold times. Before my morning break I got a call… a very sheepish and apologetic voice asked:
“Red… can you… jump on and take a few calls?”
I’m a prophetess! Sheer prophetess and procrastinator! That’s me!
Yesterday, an international client checked flights for a complete top-down change in routing and dates. Space was tight. I didn’t want to double-book it (kind of a policy, kind of a command decision). She asked “Do you think the space will still be available if I call Friday to change it? I have to get approval first.”
I replied, “I’m sorry, the 8-ball tells me ‘Answer cloudy, try again later.'”
Some prophetess I am, relying on a fortunetelling 8-ball, but she ended the call laughing.
Woop, time to go to work. More predictions later.
