Here’s what David doesn’t want to know about his recent experience with a major computer manufacturer’s tech support desk. Interestingly, the tech that helped David was not a giver, but a taker – he had to send his laptop in for repair, but all they did was replace the fans. I think I (heart) Ken, the tech with a &!%%#* heart of gold and a vocabulary of salty $#&*!!ing goodness. Thanks to ***Dave Does the Blog for the link to the article.